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1-Fix

In Bracknell Forest, South East

Managed IT support and cyber security for SMEs across the Thames Valley and East of England.

Visit website Call 0118 926 0084 Write a review Updated 07 Sept 2026

From the provider

1-Fix is an IT support provider founded in 2002, based in Bracknell with operations extending to the East of England. The company serves small and medium enterprises across the Thames Valley (Reading, Wokingham, Oxford, Basingstoke, Maidenhead and Newbury) and Norfolk, offering both fully outsourced managed IT support and co-managed services for businesses with internal IT teams.

Services include managed IT support and helpdesk, remote and on-site technical support, cybersecurity and compliance advisory, cloud management including Microsoft 365 migrations, backup and disaster recovery, networking and VoIP connectivity solutions, data migrations, and AI adoption support for Microsoft Copilot. The company holds Cyber Essentials Plus certification and provides 24/7 monitoring with out-of-hours support availability.

1-Fix operates with a team of technicians, account managers and support staff led by management partners. The company serves businesses ranging from those establishing their first managed IT support agreements to larger organisations seeking additional capacity or expertise alongside existing teams.

Services 1-Fix offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. On-site support Engineers who travel to your offices for the work that cannot be done remotely. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. VoIP and telecoms Phone systems that run over your internet connection, including numbers and call routing. Compliance and GDPR Meeting data protection and industry rules, including UK GDPR record keeping. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. Co-managed IT Working alongside your own IT staff, covering the gaps rather than replacing them. AI consultancy Advice on where AI tools such as Microsoft Copilot fit a business, and help rolling them out safely.

Accreditations and partnerships

Cyber Essentials Plus Cyber Essentials with an independent technical audit.

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Services 1-Fix offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. On-site support Engineers who travel to your offices for the work that cannot be done remotely. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. VoIP and telecoms Phone systems that run over your internet connection, including numbers and call routing. Compliance and GDPR Meeting data protection and industry rules, including UK GDPR record keeping. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. Co-managed IT Working alongside your own IT staff, covering the gaps rather than replacing them. AI consultancy Advice on where AI tools such as Microsoft Copilot fit a business, and help rolling them out safely.

Questions people ask about 1-Fix

What services does 1-Fix offer?
1-Fix offers Managed IT support, Helpdesk and remote support, On-site support, Cyber security, Cyber Essentials, Microsoft 365, Cloud and hosting, Backup and disaster recovery, Networking and Wi-Fi, VoIP and telecoms, Compliance and GDPR, Projects and consultancy, Co-managed IT, AI consultancy.
Where does 1-Fix provide IT support?
1-Fix is based in Bracknell Forest and also serves East of England, Norfolk, Basingstoke and Deane, Great Yarmouth, Oxford, Reading, West Berkshire, Windsor and Maidenhead, Wokingham.
Who is 1-Fix for?
The team is 6-15 people. The company was founded in 2002.

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