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Black Owl

In North West Leicestershire, East Midlands

Managed IT support, hosting and domains for small businesses and schools across the Midlands.

Visit website Call 0330 122 2412 Write a review Updated 07 Sept 2026

From the provider

Black Owl is an IT support and web services company based in Whitwick, Leicestershire. Founded in 2012 as a web development firm, the company rebranded as Black Owl in 2015 and expanded into managed IT services and MSP solutions in 2021. Led by directors Tim Neville (Hosted Solutions) and Matthew Taylor (IT Services), the company combines over two decades of IT expertise with a focus on education.

The company provides managed IT support, helpdesk and remote support, web hosting, domain services, and cloud-based solutions to small businesses, charities, schools and educational settings across the Midlands. Their service portfolio includes cloud-to-cloud backup for Microsoft 365, security awareness training, email filtering, and network security via partners like Smoothwall and Friendly WiFi. Black Owl holds partnerships as a Microsoft CSP and marketplace partner, Nominet Accredited Channel Partner, and maintains professional indemnity insurance through Hiscox.

Operating from The Forest Rock Offices in Whitwick with satellite locations in Coalville and Leicester, Black Owl serves clients across the East Midlands and West Midlands regions.

Services Black Owl offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. VoIP and telecoms Phone systems that run over your internet connection, including numbers and call routing. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites.

Accreditations and partnerships

Microsoft Partner Registered in the Microsoft partner network.

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Services Black Owl offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. VoIP and telecoms Phone systems that run over your internet connection, including numbers and call routing. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites.

Questions people ask about Black Owl

What services does Black Owl offer?
Black Owl offers Managed IT support, Helpdesk and remote support, VoIP and telecoms, Backup and disaster recovery, Microsoft 365, Networking and Wi-Fi.
Where does Black Owl provide IT support?
Black Owl is based in North West Leicestershire and also serves East Midlands, West Midlands.
Who is Black Owl for?
The company was founded in 2012.

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