High Tide Group

In Hartlepool, North East

Managed IT support, cybersecurity and connectivity for businesses in the North East.

Visit website Call 01429 818332 Write a review Updated 07 Sept 2026

From the provider

High Tide Group is an independent IT service provider based in Hartlepool, North East England. The company has spent over a decade helping businesses across the region stay connected, protected and productive, with a focus on simplicity and fair pricing rather than unnecessary complexity.

High Tide offers managed and co-managed IT support, cybersecurity, business connectivity and broadband services. Support options include fully managed IT services where the company handles all IT operations, co-managed arrangements for organisations with existing IT teams, and pay-as-you-go support for smaller businesses. Additional services include virtual CIO consultancy, Microsoft 365 support, cloud migration, backup and disaster recovery, and network infrastructure design.

The company holds Cyber Essentials and Cyber Essentials Plus certifications and operates its own routing infrastructure as a RIPE NCC member and London Internet Exchange (LINX) member.

Services High Tide Group offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. On-site support Engineers who travel to your offices for the work that cannot be done remotely. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. VoIP and telecoms Phone systems that run over your internet connection, including numbers and call routing. Hardware and procurement Buying, configuring and replacing laptops, desktops, servers and peripherals. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. Co-managed IT Working alongside your own IT staff, covering the gaps rather than replacing them. IT strategy and vCIO Regular planning sessions on budget, risk and what to change over the next year.

Accreditations and partnerships

Cyber Essentials Government-backed baseline security certification, self-assessed.

Cyber Essentials Plus Cyber Essentials with an independent technical audit.

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Services High Tide Group offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. On-site support Engineers who travel to your offices for the work that cannot be done remotely. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. VoIP and telecoms Phone systems that run over your internet connection, including numbers and call routing. Hardware and procurement Buying, configuring and replacing laptops, desktops, servers and peripherals. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. Co-managed IT Working alongside your own IT staff, covering the gaps rather than replacing them. IT strategy and vCIO Regular planning sessions on budget, risk and what to change over the next year.

Questions people ask about High Tide Group

What services does High Tide Group offer?

High Tide Group offers Managed IT support, Helpdesk and remote support, On-site support, Cyber security, Cyber Essentials, Microsoft 365, Cloud and hosting, Backup and disaster recovery, Networking and Wi-Fi, VoIP and telecoms, Hardware and procurement, Projects and consultancy, Co-managed IT, IT strategy and vCIO.

Where does High Tide Group provide IT support?

High Tide Group is based in Hartlepool.

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