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ITbuilder

In East Hertfordshire, East of England

Managed IT support, cloud services and cybersecurity for SMEs across the South-East.

Visit website Call 0333 344 0980 Write a review Updated 07 Sept 2026

From the provider

ITbuilder is a managed IT support provider based in Hertford, Hertfordshire, with over 20 years of experience serving small and medium-sized businesses. Founded by James Naylor, the company offers managed IT support, co-managed IT services for internal IT teams, cloud solutions via Microsoft 365 and Azure, networking, data protection and disaster recovery, and cybersecurity services.

The company serves clients primarily across the South-East of the UK, with particular focus on Hertfordshire and Essex, and extends to clients from North Yorkshire to the south coast. Services are tailored for growing SMEs, internal IT teams needing co-managed support, and compliance-heavy industries including finance, legal, and professional services. ITbuilder holds Microsoft Gold Partner status and is a 3CX Certified Partner.

The company operates from its head office in Hertford and offers a 90-day satisfaction guarantee on managed services. Clients receive dedicated account management and regular reviews to ensure service delivery aligns with business objectives.

Services ITbuilder offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Co-managed IT Working alongside your own IT staff, covering the gaps rather than replacing them. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure.

Accreditations and partnerships

Microsoft Partner Registered in the Microsoft partner network.

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Services ITbuilder offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Co-managed IT Working alongside your own IT staff, covering the gaps rather than replacing them. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure.

Questions people ask about ITbuilder

What services does ITbuilder offer?
ITbuilder offers Managed IT support, Co-managed IT, Cyber security, Cyber Essentials, Cloud and hosting, Microsoft 365, Networking and Wi-Fi, Backup and disaster recovery.
Where does ITbuilder provide IT support?
ITbuilder is based in East Hertfordshire.

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