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Resolve Information Technology

In Malvern Hills, West Midlands

Managed IT support and AI consultancy for small businesses in Worcestershire, Herefordshire and Gloucestershire.

Visit website Call 01684 899403 Write a review Updated 07 Sept 2026

From the provider

Resolve Information Technology is a family-run IT support and software development firm based in Malvern, Worcestershire, founded in 2001. The company provides managed IT support, cloud and Microsoft 365 management, cybersecurity, backup and disaster recovery, and IT strategy consultancy to small businesses across Worcestershire, Herefordshire and Gloucestershire.

Beyond infrastructure support, Resolve develops custom software and AI-powered automation systems. The company has built email intelligence tools that extract commitments and priorities from Office 365 inboxes, referral management portals, and document processing automation. Tim Winstanley, the founder and principal developer, brings forty years in technology with software development experience since 1993 and AI applications since 2007, including computer vision systems for industrial manufacturing.

The three-person team includes Winstanley's wife Carol, who manages operations, and IT support specialist Kitty Clarke, who joined in 2016. The company provides direct access to senior staff, independent technology recommendations unlinked to vendor partnerships, and solutions scaled to small business budgets rather than enterprise requirements.

Services Resolve Information Technology offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Hardware and procurement Buying, configuring and replacing laptops, desktops, servers and peripherals. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. AI consultancy Advice on where AI tools such as Microsoft Copilot fit a business, and help rolling them out safely.

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Services Resolve Information Technology offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cyber security Protecting systems and data from attack, and responding when something gets through. Cyber Essentials Preparing a business for Cyber Essentials certification and running the assessment. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Hardware and procurement Buying, configuring and replacing laptops, desktops, servers and peripherals. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. AI consultancy Advice on where AI tools such as Microsoft Copilot fit a business, and help rolling them out safely.

Questions people ask about Resolve Information Technology

What services does Resolve Information Technology offer?
Resolve Information Technology offers Managed IT support, Cloud and hosting, Microsoft 365, Cyber security, Cyber Essentials, Backup and disaster recovery, Hardware and procurement, Networking and Wi-Fi, Projects and consultancy, AI consultancy.
Where does Resolve Information Technology provide IT support?
Resolve Information Technology is based in Malvern Hills and also serves Gloucestershire, Herefordshire.
Who is Resolve Information Technology for?
The team is 1-5 people. The company was founded in 2001.

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