What services does Softlink Solutions offer?

Softlink Solutions offers Managed IT support, Helpdesk and remote support, On-site support, Cyber security, Cyber Essentials, Backup and disaster recovery, Projects and consultancy.

Where does Softlink Solutions provide IT support?

Softlink Solutions is based in Maldon and also serves London, Essex, Hertfordshire, Kent, Suffolk, Basildon, Brentwood, Chelmsford, Colchester, Harlow, Ipswich, Norwich, Watford.

Who is Softlink Solutions for?

The company was founded in 1998.

Softlink Solutions, IT support in Maldon

From the provider

Softlink Solutions is a family-run managed IT support provider established in 1998. The company has two offices: the head office in Maldon, Essex, and a London branch at Tower 42. They serve businesses of all sizes across Essex, London, and surrounding regions including Norfolk, Suffolk, Kent, and Hertfordshire.

Their core services include managed IT support, outsourced helpdesk, on-site support, IT consultancy, disaster recovery and backup, cloud solutions, and business telephony. They also provide Cyber Essentials certification support, helping clients achieve basic security protections across firewalls, patch management, access controls, secure configuration, and malware protection.

The company is led by founder Eddy Trivett (Software Director), with Neil Trivett as Managing Director and Nicola Trivett as Business Development Manager. They maintain a UK-based engineering team for escalations and on-site work, with first-line support provided by their US-based helpdesk. They offer flexible short-term contracts (minimum 3 months) and serve clients across construction, manufacturing, pharmaceutical, and distribution sectors.