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Waterstons

In County Durham, North East

Technology consulting, managed IT support and cyber security for organisations.

Visit website Call 0345 094 0945 Write a review Updated 07 Sept 2026

From the provider

Waterstons is a technology consulting firm based in Durham offering managed IT support, cyber security, and related services to business clients. The company employs approximately 300 experts across multiple service areas.

The firm provides managed IT support services including end-user helpdesk support, network and infrastructure monitoring, technical escalation, managed patching, and service delivery management. They also offer technology consulting, Microsoft 365 implementation and governance, cloud services and migration, and software development and implementation services.

Waterstons' cyber security practice includes managed detection and response with 24/7 SOC monitoring, penetration testing, vulnerability assessments, Cyber Essentials certification assistance, and compliance audits. The company holds ISO 27001:2022 certification and is a Microsoft Solutions Partner for Data & AI, Infrastructure, and Digital & App Innovation. It is CREST certified for penetration testing and cyber training.

Services Waterstons offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. Cyber security Protecting systems and data from attack, and responding when something gets through. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. Compliance and GDPR Meeting data protection and industry rules, including UK GDPR record keeping. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. IT strategy and vCIO Regular planning sessions on budget, risk and what to change over the next year.

Accreditations and partnerships

ISO 27001 International standard for managing information security, audited by a certification body.
ISO 9001 International standard for quality management, audited by a certification body.
Microsoft Solutions Partner Microsoft partner level earned on measured skills and customer results.
CREST Member of CREST, the accreditation body for penetration testing and incident response.

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Services Waterstons offers

Managed IT support Day-to-day support, monitoring and maintenance for a fixed monthly fee. Helpdesk and remote support A support desk your staff contact by phone, email or portal when something stops working. Cyber security Protecting systems and data from attack, and responding when something gets through. Microsoft 365 Setting up and running Microsoft 365 email, files, Teams and user accounts. Cloud and hosting Moving servers and applications to hosted infrastructure, then running them there. Backup and disaster recovery Copies of your data held off-site, and a tested plan for getting back to work after a failure. Networking and Wi-Fi Wired networks, Wi-Fi, firewalls and internet connections across your sites. Compliance and GDPR Meeting data protection and industry rules, including UK GDPR record keeping. Projects and consultancy One-off work such as an office move, a migration or a new system rollout. IT strategy and vCIO Regular planning sessions on budget, risk and what to change over the next year.

Questions people ask about Waterstons

What services does Waterstons offer?
Waterstons offers Managed IT support, Helpdesk and remote support, Cyber security, Microsoft 365, Cloud and hosting, Backup and disaster recovery, Networking and Wi-Fi, Compliance and GDPR, Projects and consultancy, IT strategy and vCIO.
Where does Waterstons provide IT support?
Waterstons is based in County Durham.
Who is Waterstons for?
The team is 200+ people.

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